Case management is an active process that involves creating a space to recognize people as the experts in their own lives. Strong case management is linked to improved outcomes and quality of life for the people we work with. Consistent expectations and knowing the path for case management is also linked to reduced burnout and increased staff retention. From Case Management Foundations to Creative Case Management to Decolonizing Case Management let us support the capacity building to promote positive outcomes for people and teams.

Why talk about Case Management?

• Reduced systems use

• Decrease in symptom severity

• Improved quality of life

• Higher client satisfaction

• Lower levels of staff burnout

• and higher job satisfaction